What should be avoided in email communication when dealing with sensitive topics?

In email communication regarding sensitive topics, it is important to maintain professionalism and clarity. Using emojis and all caps can easily be misinterpreted. Emojis, while often used in informal communication to convey emotion, may seem unprofessional or trivialize serious matters. Similarly, using all capital letters can be interpreted as shouting, which can escalate tensions or create misunderstandings. By avoiding these practices, the communication remains respectful and appropriate, fostering a more constructive dialogue about sensitive issues.

In contrast, clear subject lines, direct and concise messages, and formal salutations are all components that contribute to effective and respectful communication in serious contexts. They help ensure that the intention and content of the message are clear, which is crucial when discussing sensitive subjects.