What does "congruence" in communication mean?

Congruence in communication refers to the alignment of thoughts and feelings, which means that a person’s verbal and non-verbal expressions are in harmony. When someone communicates with congruence, their words reflect their true feelings and beliefs, leading to more authentic and effective interactions. For example, if a person expresses happiness verbally but their body language conveys sadness, there is a lack of congruence, which can create confusion or mistrust.

This alignment enhances clarity and credibility in communication, as others can sense the authenticity behind the message. When thoughts and feelings are congruent, it fosters a sense of trust and openness, allowing for deeper connections and more meaningful exchanges in both personal and professional settings.